Warranty and Claim Form

General Policy
  • All Cinema products are warranted by Cinema to be free from any defects in workmanship and materials.
  • This warranty is for the original purchaser and owner of the Cinema product only.
  • If the Cinema product includes a warranty card, it must be returned or registered online within fourteen (14) days of purchase.
  • Normal wear, neglect, improper use, improper assembly or general product abuse is not covered.
  • Cost of shipping the product back to Cinema and any labor charges incurred are not covered. However, Cinema will cover shipping costs of the replacement item back to you.
  • Please contact Cinema with any problems you are having with our product(s), even if you do not think it is covered under this warranty policy. We will do our best to take care of any issue you are having with our products
Aftermarket Parts
  • Two (2) year warranty against material defects, workmanship defects, breaks and cracks.
Wear and Tear Parts
  • Thirty (30) day warranty against manufacturer defects only. This includes parts such as tires, grips, seats, plastic pedal bodies, and plastic hub guards. These items are designed to have a limited lifespan and are not covered against cracks, breaks, rips, tears or wear.
Apparel and Merch
  • Fifteen (15) day warranty against manufacturer defects only (ex. misprints, sewing defects).
Additional Note
  • Products that have been claimed under warranty already or replaced with a crash replacement upgrade will only be covered with a thirty (30) day manufacturer defect warranty, and not the full warranty. These items may not be covered a second time, and will be treated on a case by case basis. If you damage a product beyond its original warranty timeframe, you may be eligible to purchase a replacement or upgrade at a discounted price.
Product Warning
  • Use Cinema products at your own risk. These products have been engineered and manufactured using the best materials and workmanship available and are intended to be used by an experienced bicycle rider. These products are to be installed or assembled by an experienced bicycle mechanic and used only in the manner intended by the bicycle manufacturer. Be sure to follow any enclosed instructions when installing Cinema products. Do not use this product if defective or damaged. The purchaser or user assumes all risks associated with the use of this product and is responsible for purchasing the correct product(s) for their riding ability.

Warranty Process (USA)
  • If you have a broken, defective or malfunctioning Cinema product that you believe is covered under our warranty policy, you may submit a claim on our website at www.cinemabmx.com.
  • When submitting a warranty claim, you will be required to provide the following information: Full name, address, email, phone number, product information, place of purchase, proof of purchase, proof of faulty product (photo/video), and a description of claim.
  • Once you have submitted the warranty claim, it will be reviewed by the Cinema warranty department. The warranty department will then contact you with a Return Authorization Number (RA#) and further instructions.
  • After the Cinema warranty department has issued you an RA#, you must send the defective product back to Cinema. The package must be clearly labeled with the RA#.
  • Ship the item(s) back via USPS Priority Mail, UPS, or FedEx to:

Cinema BMX
ATTN: Warranty
40 Greenleaf St
Rochester, NY 14609

  • After Cinema examines the product and determines it is defective or faulty, your product will be replaced free of charge. Warrantied products are subject to repair, availability or alternative products deemed more suitable by Cinema. The exact color and/or model product is not guaranteed.
Warranty Process (International)
  • If you live outside of the United States; please contact the Cinema distributor in the country where you purchased the Cinema product. A full list of international distributors can be found on our website at www.cinemabmx.com.

Warranty Claim Form